Frequently Asked Questions
Everything you need to know about the TENŌRE experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.
What is your return and exchange policy?
TENŌRE accepts returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.
Where are TENŌRE garments produced?
Quality and ethics are our priority. Our collections are designed in-house and manufactured in certified facilities that adhere to fair labor practices and high-quality craftsmanship standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.