Returns & Exchanges
At TENŌRE, we are committed to ensuring your satisfaction with every purchase; if you are not completely happy, you may return or exchange your items within 30 days of delivery. All returned merchandise must be in its original, unworn condition with all tags and packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via our portal to the outside of the box.
Drop Off Your Shipment
Hand over your package to any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing